Welcome to the MODNY Return & Exchange Guide
We want you to love your purchase! If something isn't quite right, here is everything you need to know about returning or exchanging your items. By shopping with us, you agree to these simple terms.

What can and can't be returned?

• Eligible for Return/Exchange: Fashion and lifestyle products that are completely unused, unwashed, and free from stains or damage. All original tags, packaging, and any accompanying free gifts must be perfectly intact.
• Non-Returnable:  Items that fail our quality check (used, damaged, or missing tags) will not be processed.

When do I need to make my request?

• Returns & Exchanges: You must initiate your request within 3 days of your delivery date.
• Cancellations: You can cancel your order anytime before it is dispatched. Once canceled, we will process an exchange credit within 2 business days.

How do I return my items?

1. Initiate: Request your return or exchange online.
2. Hand it over: We facilitate returns through our reverse delivery partners.
3. Self-Shipping (if needed): If our pick-up service is unavailable in your area, you will need to ship the product directly to a MODNY outlet. Just email a picture of your shipping receipt to info@modny.in.
4. Updates: We will keep you updated on your exchange status via your registered email and mobile number.

How do refunds and fees work?

• Shipping Fees: Customers are responsible for return shipping charges. These costs (along with original shipping fees) will be deducted from your eligible refund amount. Exception: If we delivered a defective product, we will cover the return shipping costs.

Where can I get more help?
If you have any questions, disputes, or grievances regarding your return, please reach out to our team directly at info@modny.in.